Miconix Support

Help with post-purchase segments, return recovery, email delivery, discounts, and billing.

Contact support

Email support@eu.consentkeep.com. You can also submit a problem or suggestion from the Miconix dashboard. We aim to respond within two business days.

For urgent delivery problems, include your myshopify.com shop domain, the approximate event time and time zone, and the affected order number. Never send an API key, app secret, database password, payment details, or a complete webhook payload.

Save the Sale checklist

1. Enable Shopify Customer Accounts and self-serve returns.
2. Use a fulfilled order belonging to a customer subscribed to email marketing.
3. Create or open a segment containing A return was requested.
4. Enable return-request intervention and configure the optional discount.
5. Add the store business address, enable automatic email, and save.
6. Request a return and check the Miconix delivery log.

Common delivery statuses

Sent

Resend accepted the message.

Pending or processing

The worker is preparing or attempting delivery.

Skipped

The customer lacks marketing consent, the plan limit was reached, the business address is missing, or the app was uninstalled before delivery.

Failed

Open the delivery log and include its error message when contacting support.

Billing help

Plans are billed through Shopify. You can change or cancel a paid plan from the Miconix Plans page without contacting a retention team. If Shopify reports a cancelled subscription with paid time remaining, Miconix preserves the paid entitlement until the displayed period end.

Privacy requests

Shopify privacy requests are handled through mandatory compliance webhooks. Merchants can download a pending customer data export from the authenticated Miconix dashboard. See our Privacy Policy for details.